Service Design

Session objective

To present some service optimisation concepts

We will take a look at some concepts with one of my colleagues who will walk you through some of the Portal design elements he’s focusing on. This is an opportunity for us to use you as a sounding board and test our design thinking.

We are going to explore:

  • what services you are using, what works well, what’s not so good and what improvements would you like to see
  • if you are not using some Portal services let’s discuss why you choose not to use them.



Let’s start by finding out more about you and your organisation

Tell me about your role.

  • What do you do?
  • How long have you been doing it?
  • How often do you access the HMLR Homepage?
  • What do you do when you are there?
  • What activity do you complete most often?