Focus on Gift Aid

3 Key Areas


Convenience – user acceptance

Does the Gift Aid service reflect how you work?

How could it be made to be more reflective of how you work?

Can you group your claims to reduce time?

Do you complete a claim start to finish?

Measuring your time & effort

How long do you spend each day/week calculating Gift Aid claims?

When you are completing a claim, do you find questions that create unnecessary friction or uncertainty?

Do you use any other form of online services regularly in the course of your charitable work? If so, how does it compare to other online services you use?

Measuring your overall satisfaction?

How important is claiming Gift Aid for your charity?

Do you look forward to using the service? If not, why not?

Pick a number from 1 to 10 to represent how you feel before and after you use the service?

Finally, what else should we know about your Gift Aid experience?