EHC Usability tests

Overview

This is not a test of your ability to complete a form or use a digital service. It’s a check that we are producing effective and usable Export Health Certificates (EHCs).

I will be encouraging you to ‘think aloud’ and tell me what you’re thinking as you carry out the test. If you have a question for me and I don’t answer you it may be because I don’t want to coach you. Depending on the nature of your question, I may ask you to try and find the answer yourself. However, if you can’t complete the tasks (or don’t want to complete them) at any stage just let me know.

Scenario

This is a hypothetical scenario based on the premise of what might be required if the UK leaves the EU without a deal. In this scenario, assuming exporters will continue to export to EU customers they may require an Export Health Certificate to accompany the export. For this reason this might be a scenario you not familiar.