EHC usability tests

Overview

This is not a test of your ability to complete an EHC application or use a digital service. It’s a check that we are producing effective and usable Export Health Certificates (EHCs) that make sense to you as an exporter.

I will be encouraging you to ‘think aloud’ and tell me what you’re thinking as you carry out the test. If you have a question for me and I don’t answer you it may be because I don’t want to coach you. Depending on the nature of your question, I may ask you to try and find the answer yourself. However, if you can’t complete the tasks (or don’t want to complete them) at any stage just let me know.

Scenario

This usability session is based on the assumption that you currently use a pdf based application for EHCs. The test may not be the exact EHC you use, but hopefully it’ll be in a commodity group you are familiar.